Chordiant Service-Oriented Architecture
Dynamic customer experiences powered by agile, adaptable architecture
Traditionally, customer data integration has been a major hurdle to rapidly achieving the business benefits of customer experience management solutions. Often, disparate systems and existing applications are built on rigid architectures and operate in silos. Without costly and complex customer data integration, these systems cannot provide the data and processes required to optimize each customer's experience.
Chordiant addresses this hurdle through its industry standard service-oriented architecture (SOA). Chordiant's architecture promotes customer data integration, seamless interoperability and agility enabling dynamic, customer-centric conversations across numerous lines of business and communication channels. Built for the rigors of enterprise customer experience management, the Chordiant architecture provides the scalability and adaptability needed to support the complex processes, product offerings and interaction volumes of the world's largest customer-centric enterprises.
Agile and Flexible
Chordiant provides a common set of reusable SOA business services that make it easy to share data, processes, rules and business functionality across lines of business, communication channels, enterprise and third-party systems. The services offer a high degree of flexibility, enabling you to accommodate unique policies, conditions, rules, workflow and tasks within a common process to account for the specific needs of a product line, communication channel, customer segment, request type, timing or other criteria. This flexibility helps to ensure that operations are never tied to a specific set of rules, process and screen flow or policies.
Modular
The Chordiant Cx Solution Suite leverages the core capabilities of Chordiant’s service-oriented architecture so that enterprises can deploy Cx solutions in a modular fashion. The architecture enables a phased implementation of Chordiant Cx solutions. Deploy the Chordiant Cx solution with the greatest business benefit to your organization first, and then implement additional solutions with the assurance that each Chordiant Cx solution is fully compatible and adds cumulative benefit. This allows you to expand your customer experience capabilities and achieve rapid business value from your investment in Chordiant technology.
Communication-Channel Agnostic
The Chordiant architecture enables you to be communication-channel agnostic, so that you can communicate with your customer in the channel of choice as well as across communication channels. Information captured, actions taken and tasks performed can be started in one channel and completed in another, providing a seamless and consistent customer experience. The architecture adapts the process dynamically so that customers are treated in a manner appropriate to the chosen communication channel.
Seamless Data Integration
The Chordiant architecture is designed for compatibility with your current technology environment. Chordiant solutions integrate with existing applications, databases and Web services, enabling you to consolidate, reuse and distribute existing information to effectively support your customer conversations in real-time. Chordiant supports industry-standard application and Web servers, operating systems and databases including IBM, Oracle and Microsoft. The Chordiant architecture interoperates with most key system design software products, including UML modeling tools, business process engines and more.
Scalable and Reliable
Chordiant technology is proven in some of the world’s largest companies, delivering the scalability and reliability required to support enterprise volumes of customer interactions.
